Registered users have the ability to check the status of their order and if their orders have arrived. To do so, go to My Account and click on the Order History tab. Once your order has been shipped you will find in this section your Nightline tracking number, just click on this number and pass the tracking number into the track field on the Royal Mail website.
Alternatively please contact our customer service department on 1800 901 501 (outside Republic of Ireland dial +44 +44 800 368 9000) - Monday to Friday 9am to 5.30pm.
It is L'OCCITANE's intention to satisfy our customers. For this reason, we will gladly issue a full refund to the original credit card for any unopened merchandise that is returned within 28 days of the date of purchase. All items must be accompanied by a copy of the original receipt and in unopened, saleable condition.
Please note that we cannot offer exchanges or refunds on any opened or used products and Postage & Packing will not be refunded. L'OCCITANE will only accept 3 retuns per customer per year.This does not affect your statutory rights. To return any items, please first contact Customer Service at 1800 901 501 - Monday to Friday 9am to 5.30pm
Click here to print out returns label.
Please allow one to three weeks from the day you return your package for your request to be processed.
L'OCCITANE IE delivers to any addresses in the Republic of Ireland. We use Nightline to deliver your order, however an alternative courier may be used depending on size and weight.
Please call 1800 901 501 (outside Republic of Ireland dial +44 +44 800 368 9000) - Monday to Friday 9am to 5.30pm or e-mail us if after hours. We cannot guarantee that cancellations or changes will be possible due to the promptness of our order processing.
L'OCCITANE IE does not sell gift vouchers online but you can order them through our Mail Order Department on 1800 901 501 (outside Republic of Ireland dial +44 +44 800 368 9000) - Monday to Friday 9am to 5.30pm.Gift vouchers cannot be redeemed online but can be redeemed in any of our irish Boutiques except department stores and airport stores) or with our Mail Order.
If you want to use your gift voucher with Mail Order, send your order and your gift vouchers to our freepost address, make sure to include €8.50 for the postage and packaging if the order is less than €50 at:
1) View our Gift Boutique for an array of gift selections for women and men in varying price ranges. Some selections are elegantly pre-wrapped and available for immediate shipment. You can also add a personalized note.
2) Build your own gift by selecting the products you wish to give. We will choose the most appropriate packaging for your items, and you can also add a personalized note. This option may add one business day to the order processing time.
Please be aware of the following:
•In SHOPPING BAG or on the Review SHOPPING BAG page you will have the ability to select the option to hide prices on the recipients invoice.
•If you need a receipt, please print a copy of your order or the confirmation e-mail.
•If you are ordering individual items to be gift-wrapped, they will be gift wrapped together as we are not able to wrap items individually or custom gift-wrap.
•Each separate shipping address requires a separate order.
•All contents of the order will be sent to the recipient including samples and promotional offers. We are not able to split orders.
Most promotions on loccitane.ie are activated through a promotional code. The way to receive our special offers is to utilise the promotion code in the correct field at the checkout. Please follow the steps below: Once you are done selecting your order, click on checkout. You will see a text field called PROMOTION CODE. Simply type or copy/paste (recommended) the promotional code in this text field and click on CLICK HERE TO REDEEM OFFER.
Most promotion codes and offers are for a limited time, cannot be combined with other offers or discounts, restricted to one gift per customer per order and while stocks last. Make sure to add the promotion you most want to your order. Some discounts don't require a promotional code. In this case, simply make sure to meet the offer requirements and your free gift will be added automatically to your basket.
L'OCCITANE IE does not ship internationally. For delivered outside of the Republic of Ireland, please visit our global website www.loccitane.com.
If an item is out of stock, we'll happily send you an e-mail when it's back in stock. Simply click "Be notified when product is back in stock" on the product page and supply your e-mail address. We'll notify you when the item becomes available. Or, use the Store Locator to find a store near you (call ahead to confirm that they have your desired product in stock). L'OCCITANE does not offer a back order service.
Registering to our website allows you to keep a record of your information. This will save you some time on your next purchase. Also you will be able to see your past orders and re-order easily by using our 'Favourites' service. You will receive information, newsletters and special offers only available to our registered customers.
If you forgot your password, simply go to login page, click on "forgot password" and we will send it to your email address we have on file.
Simply go to login page and enter your login/password. You will then be able to modify your personal information.
At L'OCCITANE, we understand how important security is to you. To help ensure that your shopping experience is safe, simple and secure, L'OCCITANE uses industry-standard Secure Socket Layer (SSL) technology.
When you place an order at L'OCCITANE, we automatically encrypt sensitive information such as your name, address and credit card details. SSL employs 128-bit encryption and is the most advanced consumer online security technique to date. When SSL is enabled on a website, you will see a padlock at the top of your browser and by clicking on it you will find information about the SSL digital certificate registration.
ISIS & IDIS Accreditation For further guarantee, L'OCCITANE has been certified by IMRG, the leading industry body for global online retailing, with Shopping Is Safe (ISIS) & Internet Delivery Is Safe (IDIS) accreditations.
Consumers can shop online with confidence wherever they see the ISIS and IDIS logo because it certifies that the retailer has:
The customer information that we have in our database is reserved for internal use only, we do not sell this information to anybody, it is kept private. This information is needed in order to get to know you better and find ways of serving you better. You also have the right and the ability to modify this information at anytime by logging on to your account.
Phonetically you pronounce our name "lox- ee- tahn".
L'OCCITANE means "the woman from Occitania". Occitania is the name of the ancient geographic area in southern France, spanning from northeastern Spain to northwestern Italy.
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