Shopping With Us Online
We're here to help you make your L'Occitane shopping experience as seamless as possible. If you have questions about our online services and gift wrap options you can find all the answers you need here, or you can contact our customer Care team who are always on hand to help, so you can have peace of mind while shopping.
Notice anything wrong with your order? Please note you have a 1 hour remorse period where you can cancel your order in your My Account area and re-order, or contact our customer Care team who would be happy to help.
We offer the opportunity to select between 3 gift wrap options at checkout, or if you prefer to save on packaging and reduce waste, you can leave unselected.
Classic Gift Box
A complimentary gift wrap option at no additional cost. Items will be sent packaged in a Provencal inspired gift box or L’OCCITANE gift bags, depending on the size of the items. Perfect for sending a gift directly. Please remember, once enclosed you will be unable to see the contents of the package. Pre-boxed gifts cannot be gift wrapped.
Wrap it Yourself
To allow you to prepare your own gift, we will enclose gift bags in your order. The quantity of gift bags will be determined by your items. Please note, some gifts are pre-boxed and not able to be re-packaged.
Drawstring Gift Bag
Made from 100% recycled cotton, this gift bag is environmentally friendly and made a sustainable choice; a brilliant alternative to the usual gift box. Can contain up to 3 full size products.
Dimensions: Height 29cm, Width 27cm